At Saray Collection , we inspect every outfit and abaya carefully before dispatch to ensure you receive the best quality. However, if you receive a damaged, defective, or incorrect item, we offer a smooth and transparent 7-Day Exchange Policy across Pakistan.

1. Eligibility for Exchange

You may request an exchange within 7 days of receiving your parcel if:

• The product delivered is damaged, torn, or has a manufacturing defect.
• You received the wrong article, color, or size compared to what you ordered.
• The item is completely unused, unwashed, unstitched (for unstitched suits), and in its original packaging with all tags intact.

2. Mandatory Parcel Opening Video

To protect against transit damage or missing items, customers are required to record a clear, uncut parcel opening video showing the sealed package and the product inside. Claims for damaged or wrong items without an unboxing video may not be entertained.

3. Non-Exchangeable & Non-Refundable Items

• No Cash Refunds: As we operate on Cash on Delivery (COD), we do not offer cash refunds. Eligible items can be exchanged for the same article or another product of equal or higher value.
• Change of Mind: Returns or exchanges based on personal dislike or change of mind after delivery are not accepted.
• Color Variation: Slight differences in color due to photographic lighting or mobile screen settings are not considered defects.
• Sale Items: Products purchased during promotional sales or clearance discounts are final sale and cannot be exchanged unless damaged.

4. Delivery Charges for Exchanges

• If the mistake is from our end (wrong or damaged product sent), Saray Collection will cover all return and re-shipping courier charges.
• If a customer requests a size exchange on a stitched outfit, the customer will bear the return and re-delivery courier charges.

5. How to Request an Exchange

To initiate an exchange, please send your Order Number along with pictures and the unboxing video within 48 hours of receiving your parcel to our support team: