At Saray Collection, we strive to deliver your winter outfits and modest wear safely and promptly to your doorstep anywhere in Pakistan. Please review our shipping process and estimated delivery timelines below.

1. Order Confirmation & Processing

• Verification Call / WhatsApp: Once you place an order, our team will contact you via WhatsApp or phone call within 24 hours to confirm your order and shipping address.
• Dispatch Time: Confirmed orders are processed and handed over to our courier partner within 1 to 2 business days (excluding Sundays and public holidays).
• Orders that remain unconfirmed after multiple contact attempts may be automatically cancelled.

2. Estimated Delivery Time

We partner with Pakistan's leading courier services (including Leopards, TCS, PostEx, and M&P) to ensure reliable nationwide delivery:

• Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan): 2 to 4 working days after dispatch.
• Other Cities & Towns: 3 to 5 working days after dispatch.

3. Shipping Charges & Cash on Delivery (COD)

• Free Nationwide Shipping: We offer Free Delivery across Pakistan on all promotional items and orders unless stated otherwise at checkout.
• Cash on Delivery: Pay in cash directly to the courier rider when your parcel arrives at your doorstep.
• Note: As per courier policy in Pakistan, parcels cannot be opened before paying the Cash on Delivery amount to the rider.

4. Order Tracking & Delays

Once your parcel is dispatched, you will receive your courier tracking number via SMS or WhatsApp. While we aim for on-time delivery, occasional delays may occur due to weather conditions, public holidays, or courier operational issues. For tracking help, feel free to contact us: